ace71's Privacy Policy

ace71 is a safe and reliable online betting and casino platform for players in Bangladesh. We believe protecting every user's privacy is a fundamental responsibility. This privacy policy ("Policy") explains in detail how your personal information is collected, processed, stored, and protected when you use the ace71 website and related services ("Platform").

By using this Platform, you are considered to have agreed to the terms of this Policy. Please read it carefully. If you have any objections, contact us before using the Platform.

To register and provide services on ace71, we collect various types of information. This information falls into two main categories:

2.1 Information You Provide Directly

When you create an account on our Platform, use our services, or contact support, we may collect the following information:

• Full name and username
• Email address
• Date of birth (for age verification — only those aged 21 or above may register)
• Residential address
• Mobile number
• Identity document details (where required for identity verification)
• Financial transaction information (bKash, Nagad, or Rocket account number)

2.2 Automatically Collected Information

Some technical information is collected automatically while you use the Platform:

• Device type, operating system, and browser information
• IP address and general location information
• Information from cookies and similar tracking technologies
• Platform activity logs (login time, page visits, game history)
• Transaction history and bonus usage records

ace71 uses collected information only for specific and legitimate purposes. We never use your information for unnecessary or unauthorised activities. The main purposes for using your data are:

• Account management: To create, verify, and maintain your account.
• Service delivery: To process betting, gaming, and financial transactions.
• Age and identity verification: To meet Platform requirements and prevent participation by minors.
• Customer support: To resolve your questions and complaints.
• Security and fraud prevention: To detect and prevent suspicious activity.
• Communication: To send important notifications, transaction confirmations, and relevant updates.
• Service improvement: To analyse user experience and improve the quality of the Platform.
• Responsible gaming: To monitor user activity and provide assistance where needed.

ace71 uses cookies and similar technologies to operate and improve the Platform. Cookies are small data files stored on your device that help remember your identity and preferences on future visits.

4.1 Types of Cookies

• Essential cookies: Required for the core functionality of the Platform (login sessions, security).
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To collect statistics about Platform usage.

4.2 Cookie Controls

You can disable cookies at any time by changing your browser settings. Please note that disabling essential cookies may prevent some important Platform features from working.

ace71 handles your personal information with strict confidentiality. We do not disclose your information to any third party except in the following limited circumstances:

• Payment processing: Necessary information is shared with payment service providers such as bKash, Nagad, and Rocket to complete transactions.
• Service providers: Only the necessary information is shared with technology partners who assist in operating the Platform, and they are required to comply with our privacy standards.
• Legal obligations: Information may be disclosed in response to a court order or a lawful request from a legal authority.
• Fraud prevention: Information may be shared with relevant authorities to assist in investigating financial fraud or illegal activity.
• Business transfers: Information may be transferred in the event of a business merger or acquisition, but the new entity will also be required to comply with this Policy.

ace71 never sells or rents your personal information to third parties for advertising or marketing purposes.

ace71 applies industry-standard security measures to protect your personal information. Our security framework includes:

• SSL/TLS encryption: All data exchanged between you and our servers on the Platform is protected by SSL encryption.
• Data encryption: Stored sensitive information is kept in encrypted form.
• Access controls: Only authorised personnel can access the relevant data.
• Regular security testing: Regular security audits are conducted to identify system vulnerabilities.
• Firewalls & security monitoring: Advanced firewalls and monitoring systems are used to prevent unauthorised access.

Your role in keeping your account secure matters too. Keep your password confidential and notify our support team immediately if you notice any suspicious activity.

ace71 retains your personal information only for as long as necessary. When determining how long to keep your data, we consider the following:

• The period your account remains active.
• The need to meet legal or regulatory obligations.
• The potential need for dispute resolution and contract enforcement.
• Record-keeping for fraud prevention and security purposes.

Even after an account is closed, certain information may be retained for a defined period to meet relevant legal and business needs. Once that period has passed, the information is securely deleted or anonymised.

ace71 believes every user should have control over their own information. You have the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to erasure: In certain circumstances you may request that your information be deleted, though it may not be possible to delete all information if legal obligations exist.
• Right to object to processing: You may object to your information being processed for specific purposes.
• Right to data portability: You may request your information in a structured, commonly usable format.
• Withdrawal of consent: Where processing of your information depends on your consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact our support team.

ace71 follows a strict age-limit policy. This Platform is for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

Age is verified at the time of account registration. If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be deleted.

ace71 reserves the right to update this privacy policy at any time. Changes may be made due to business needs, legal changes, or technological developments.

When significant changes are made, we will:

• Publish a notice on the Platform.
• Notify registered users by email.
• Allow sufficient time before the updated policy takes effect.

If you continue using the Platform after changes are made, you will be considered to have accepted the updated policy. The latest version of the policy will always be available on this page.

If you have any questions, concerns, or requests about this privacy policy, please contact the ace71 support team. Our team is available 24/7 to assist in both Bengali and English.

When sending a privacy-related request, please contact us from your registered email address so that we can verify your identity quickly and take prompt action.